Eventbrite WebLive chat features. [12], In November 2020, the company acquired ToneDen, a social media marketing service based in Los Angeles. Subscribe and save on frequent events. Submit a complaint and get your issue resolved. Reload the page and repeat your search. I'm attending a digital event, not a walk-in event. Eventbrite is an American event management and ticketing website. If you have trouble receiving the test email, check your email spam settings. Your events success is our priority. SATUR travel agency is the largest Slovak travel agency with more than 100 years of experience and 90 000 satisfied clients, who have the opportunity to travel to more than. I will never sign up for anything with them again. Ultimately, Cvent and Eventbrite both offer excellent customer support options. Eventbrite Help Desk Contacts - LiveAgent Select your order, then select Contact the organizer. Save your spot today. Send to all attendees or choose specific attendees. Attendees pay: No fees for free events. LiveAgent has been selected as the fastest implementation software, the best live chat software, and an industry leader by customers on prominent review portals. Attendees pay: No fees for free events. It was the day of the event, and still no response or address received. Learn about Eventbrites event management service for businesses. Tip for consumers:An actual contact person to speak to. An event to attend. To get started, go to your Product shipment, payment, communication, billing, and any kind of service-related complaint about Eventbrite can be filed via the specific Eventbrite complaint section. Eventbrite Eventbrite Learn more. Boo was not a great couple date night after all. To contact the organizer, attendees should visit the event page, click the Contact the Organizer link, and fill out the form. Pay attention to some metrics, ignore others. Ticketing Fees are paid by ticket buyers unless you choose to cover them. right in the palm of your hand. I guess it was a turn off for all the attendees because none showed up except for me and guest. In this video, well walk through the basics of how to get started on Eventbrite and set up your Eventbrite Customer Service Thats it! The organizer should respond within five business days. Find out more about Customer Service Representative salaries and benefits at Please click on the country abbreviation in the search box below to change to a different country location. WebWhen I received the tickets, the tickets were NOT for seats, they were for general admission which sells for $19.00 NOT $129.00. 2. [5] On April 22, 2013, Eventbrite raised another $60 million in growth capital financing led by Tiger Global, and including T. Rowe Price. We are working hard to manage the increase in support inquiries and fulfill shipments as quickly as possible. Eventbrite has 795 reviews (average rating 1.5). Select your order. Use this template when emailing current customers or past attendees to invite them to this years event. Enter your details and submit your request. To access the online event page, do any of the following: Go to the confirmation email and click View the event. WebSimpleTix is the premier ticketing and registration solution for your events. Sell more tickets with plans starting at $9.99 USD. Webeventbrite helps you reach more people Create your event on the world's largest and most trusted events marketplace. Confirm by clicking Submit. Customer service. If they're unable to locate your refund, they may ask for an Acquired Reference Number (ARN). Attempts to contact the "organizer" through Eventbrite went unanswered. Eventbrite has no customer service, even when the event organizer doesn't answer your emails. WebTechnicalSupport. The parent company of Eventbrite is Eventbrite, Inc. Eventbrite is a leading online platform that allows individuals and organizations to create, promote, and sell tickets for events of all kinds. Reconvene virtual sessions for organizers. Find the order you want refunded, then select Request a refund. Add an image to your event. WebEventbrite has a rating of 1.21 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Edit your order information. Well done Eventbrite that's one great SCAM you've got going on there - you must of made a fortune. I have to call my bank now to cancel my card. I bought 4 ticket for the Edward Twins through Eventbrite. The tickets email had no details regarding seat assignments. Go to the Ticket section. Until the accessibility challenges are fixed, this will not be a solution I will be able to use in order to become more socially active, and involved in my community. How do I contact eventbrite customer service? Please accept our cookies before sending contact form. Yes, Eventbrite will deliver 50% discounts on Cyber Monday Deals 2023. SurveyMonkey and Eventbrite teamed up to create this survey template, which you can use out of the box to gather feedback from your event attendees. Find out about the latest LiveAgent updates and explore how we continually improve our solution. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. Call 1-866-788-2482 to speak to a customer service representative from StubHub. In this video, well walk through the basics of how to get started on Eventbrite and set up your account as well as plan your first event. Stay away from purchasing anything under them! WebWhile tax rates and rules vary by state, county, and locality, tax on Eventbrite fees is generally calculated by multiplying our Eventbrite fees by the jurisdictions tax rate. Site Navigation. However, if you are unable to log in to your account, we can still help out! (EB *Charge) Transfer tickets to someone else. Customer Service Response Update: Please be advised that due to increased contact volume, we are experiencing longer than usual wait times if you call, email, or chat with us. I purchased tickets through Eventbrite on a Friday and did not realize I had a scheduling conflict and needed to cancel.I requested a refund within 12 hours for the event which was not scheduled for a week later.The venue did refund my purchase partially but Eventbright would not refund the $9.15 surcharge for each ticket purchased.So rather than possibly getting my repeat business for future events they elected not to refund the $18.30 surcharge.The venue was verry cooperative but not Eventbright.Will never use them again.AVOID AT ALL COSTS! I ordered tickets on eventbrite to a show that got canceled the day before the show. 6. Get answers to common questions about The company was the first major player in this market in the US. WebFor assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. We purchased reserved seating tickets for a show in Denver at the Mission Ballroom. It was a show of entertainment personality impersonations. Eventbrite Phone, Email, Address, Customer Service Self-support is invaluable at every help desk. Next, click on the events name and then click the Manage button to expand the events options. there is no useable means to contact them? We dont hide from your requests behind FAQs. Press Contact Us My Settings Kiosk mode Briteling Blog Mar 7, 2022 Were currently experiencing technical issues with our Help Center and Support pages, which I contacted event organizer for a Freestyle concert in *****, *********************************. Eventbrite Quick Start Guide: Account Setup & Event Creation Previous funding involved firms including Sequoia Capital, DAG Ventures and Tenaya Capital. How do I cannot even use them as it is some else's info and I cannot verify my purchase at the venue since nothing is linked to me on these tickets. Choose Select an instance to email attendees for a specific instance of your event. Eventbrite Eventbrite brings people together through live experiences. I shouldve read the fine details, but they also shouldnt have had a broken link. a World-Class Customer Service Team [12], In April 2018, Eventbrite acquired the Spanish ticketing service Ticketea, citing its events discovery platform and "robust ecosystem of third-party integrations" as being advantageous. I legitimately requested a refund and Eventbrite concocted some excuse for why they wouldn't stand behind their refund policy. Consumers say: No response from your company, Getting back about evenbrite, Tickets sold issue, Issue with ticket LiveAgents ticketing system is the star of the show that makes everything run smoothly. Prepare to Deliver Excellent Customer Service - Eventbrite Select Contact the organizer if you dont see the option to request a refund or you have a question about the status of your refund request. Suggests the responses to your agent's needs. WebLog in to Eventbrite. Note: Items such as outdoor power equipment, major appliances and holiday items have shorter return periods and additional restrictions. Choose the Question About My Ticket as a reason for your inquiry. Eventbrite It lists their email, live chat, call home, and social support support contacts, as well as their Terrible customer service, even when the mistake was on both of us. 10 Eventbrite Must-Dos for Maximum Success to Contact StubHub WebPublish events with up to 25 tickets for free. In addition, Eventbrites customer service team is available 24/7 via phone or online chat. 2.9% payment processing fee per order. Create an event with the Android organizer app. I will not make the same mistake again. Your email might look different on different email services. Briteland HQ is rooted in the heart of SOMA, steps from all major public transportation and equipped with tons of bike parking. Their customer service and ability to handle complex ticketing situations were key to our success." Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Reconvene virtual sessions for organizers, Request a refund directly from your Eventbrite account, Refunds for postponed or cancelled events. Our extensive and reliable features are just the tip of the iceberg. Curiously it seems to be popular with government departments and councils one star is one star too many. I paid 55 Euros. Check if your order qualifies for an ARN. WebContact Sales. We looked silly when no one else was dressed in white but us because they are so greedy instead of just canceling point blank if things wasn't working out on their end they combined their event with a whole entire event. 3 Ways to Contact Eventbrite - wikiHow How to write a complaint about Eventbrite? What is this charge from Eventbrite? I will never buy from any event on EventBrite. Enter your details and submit your request. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. NEVER buy tickets The company has local offices in Nashville, London, Cork, Amsterdam, Dublin, Berlin, Melbourne, Mendoza, Madrid, and So Paulo. We work with the following carriers to deliver items. Select Location Select Location Organizing a large event? Eventbrite Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. WebCustomer service really stinks at Eventbrite. Make sure you click Allow or Grant Permission if your browser asks for your location. Help Center For best results, dont copy and paste from other word processors (this may add hidden formatting). Eventbrite 8. Key benefits organizers will see a faster loading time, a more simplified setup, the ability to add multiple Zoom modules to an Online Event Page, and you can manage your Zoom events without leaving Eventbrite. When you buy through links on our site, we may earn an affiliate commission. Eventbrite Why does Eventbrite allow organizers to advertise events that dont exist? Contact Eventbrite Overview. Take a tour of LiveAgent and explore every feature, functionality, and use case of our multi-channel help desk solution. Websupport is the largest webhosting provider and domain registrar in Slovakia, Czech Republic and Hungary. Contact sales | Eventbrite Youre all set and the tickets for your event are available. Please ensure your event location is correct. You can reach out to Ticketmasters customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). an Eventbrite Refund Please select the region that you would like to explore today. This I don't know what happened this years if not enough people picked our date or if the event had different organizers but it was a complete disaster! Please don't purchase anything from Event Brite, it is all SCAM! 1. Collecting Custom Information. The easy-to-use white label ticketing platform increases our brand exposure and provide the ability to manage activities and schedules in our festival. 2.9% payment processing fee per order. Help Center and Support - Eventbrite Eventbrite ranks 222nd among Event Planning sites. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Eventbrite, Inc. has 1 locations, listed below. Collect custom information during the registration. Discover events that match your passions, or create your own with online ticketing tools. Get started with LiveAgent and write knowledge base articles, guides, and how-tos straight from your dashboard. Customer My nonprofit org has created over 400 events on Eventbrite and we love the incredible power of this site. Click "Payment Options" (under "Payments & Tax"). Which made us pay multiple times for Taxi to the new location and when we finally got there we saw no one was dressed in white for an all white boat party because they decided to just combined it with a whole different event. WebPublish events with up to 25 tickets for free. Then, enter or update the following fields. I'm disputing charges on my credit card and PayPal will side with them because they're in on it together. I work for a Charity. Select Reset password. People putting out cigarettes in garbage cans, nowhere to put an empty drink glass. | Read 41-60 Reviews out of 628 Customer Support for Retail Products: General Retail (Power Get started with Eventbrite: https://www.eventbrite.com/organizer/overview/ For general information and support, please visit: https://www.eventbrite.com/support/ #Eventbrite #CreatingCommunity #EventPlanning Grow a loyal audience, and provide amazing customer support via Facebook, Twitter, and Instagram. I was trying to be nice gave them a chance and still showed up and I paid big time for that. Go to the event listing that has the concerning content. EVENTBRITE - app REVIEW ( For events, mostly summer parties) [3], Eventbrite was founded in 2006 by Kevin Hartz (Co-Founder and Executive Chairman) and Julia Hartz (Co-Founder and CEO) and Renaud Visage (Co-Founder and CTO). Eventbrite Click Save. WebEmail your registered attendees. Eventbrite Quick Start Guide: Account Setup & Event Creation. https://www.youtube.com/channel/UCIKiq-PRq_I4n5crKTdRHsA?sub_confirmation=1 We also have further information and support on our Help Center. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Eventbrite Customer Service. Events on Eventbrite are hosted by third-party organizers who set their own refund policies. Subscribe and save on frequent events. Give our sales team a call at (+61) 1800 934 125. WebService: 1-800-CALL-NCR. Soon after the two became engaged, she moved to the Bay Area and helped co-found Eventbrite. Here are 10 other unusual tactics Eventbrite VP of customer experience Dana Kilian says the company uses to foster a stellar customer service team. i ordered 2 tickets for an event. WebFeatured articles. Just wasn't what we expected. You can then find their ticket in Orders. I had to contact both my bank to dispute this and now wait 8 weeks to get my money back, and the venue, to get tickets at the proper price as they stated I was not the first person this happened to for this event. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Eventbrite Reviews - Pros & Cons, Ratings Central Region 844-263-0147. To: Who you want to receive the email. If the organizer denies your refund request, or if you dont receive a response, check if your order meets one of these refund qualifications: The event was cancelled within the last 45 days. Sell more tickets with plans starting at $9.99 USD. Be careful of when searching on eventbrite for such content especially since they like to promote 'anti-religion' and other questionable ideologies on their site. is the event on the site legit or not legit? Discover which options are the fastest to get your customer service issues resolved.. WebTo do so: Log in to your Eventbrite account. Eventbrite is a multinational company founded on San Francisco, California, United States with its headquarters located at San Francisco, United States and key people behind it being Julia Hartz (CEO), Kevin Hartz (Chairman), Renaud Visage (CTO) and Lanny Barker (CFO).., and provides its services worldwide According to the latest report, Eventbrite has generated $187.1 million (2021), 58 Julia Hartz, wife of Kevin, was raised in Santa Cruz, CA. Call us at (855) 812-4430 (8:00am8:00pm CT, seven days a week) Venmo Credit Card (powered by Visa) Call Synchrony Bank at the phone number listed on the back of your Venmo Credit Card (24 hours a day, seven days a week) However, you can include links to content hosted on other websites. Customer Experience Team. BBB Business Profiles generally cover a three-year reporting period. Eventbrite The company added it will relocate nearly all of the customer support and operations roles to locations outside the U.S.[20]. WebGet in touch with an event expert. I didnt get the full amenities of my VIP ticket and nothing was done about it ($940 wasted). Customer Experience Team. Customer Service Subscribe and save on frequent events. Eventbrite can only refund payments processed using Eventbrite Payment Processing (your bank statement would say EB [event title] SAN FRANCISCO CA). This company offers online event registration services for event holders. Fraud straight up. This was so disrespectful to me and my guest and it goes to show some organizers are trashy people people who care about money and not the people trying to support their event by purchasing tickets. Eventbrite Reviews - 301 Reviews of Eventbrite.com | Sitejabber My sister bought tickets for travis tritt concert in cocoa beach for a christmas gift. Learn more about call center. Zero stress. Looking The venue owner told us they had no control over the event organizers no chair rules. Check out our thorough comparison pages that focus on comparing price, user ratings and features. Clear your browsers cache and cookies. You can't attach files to your email. Manage your event privacy settings. is there a contact for the event organizer that will let us know when the permits are ready and where we go? Eventbrite adds nothing positive to my experience but much frustration. Virtual Events How do Tip for consumers:There is no customer service phone number and you have to wait days for them to respond to any emails. Reviewers complaining about Eventbrite most frequently mention customer service, credit card, and purchase tickets problems. It also includes their FAQ section on what Eventbrite is, what kind of support they provide, and how up contact them. Following public backlash, Eventbrite chose to remove the passage entirely. Your experience can help others make better choices. If they don't, contact us for help. Discover popular local events, get event recommendations just for you, and see. I had with several events and signing in. Contact Eventbrite Customer Service 3.5% + $1.29 CAD service fee per ticket. Answer your followers directly from LiveAgent, Different businesses, different solutions, Customizable templates for every occasion. We are here to help you. I have requested a refund through the Organizer and Eventbrite. a World-Class Customer Service Team [9], In March 2017, Eventbrite purchased D.C.-based event tech startup Nvite for an undisclosed sum. Live Chat Features So I'm forced to contact the event organizer and pester them for the URL since Eventbrite chooses not to enclose it. Request a refund | Eventbrite Help Center Plus paying cabs back & forth due to address change on their end. The countdown is on. These events could be great but it's like a slum bar on a boat. Eventbrite If the event is public, you can search for it in our events directory (private events aren't listed). Eventbrite is very user-friendly and such a great tool for free events or events that have a small ticket price. If your order doesnt qualify for a refund,contact the organizerfor further help. Things You Should Know. Fill out the digital form on the contact us page if you dont need an immediate response. This is highly unprofessional and unethical. They allow unauthorized vendors to use their website to sell tickets then inform you last minute that your tickets are bad. Please view our COVID-19 resource hub for event organisers or attendees. I bought the $70 tickets, ($76.54 with service charge). WebFor in-store returns, youll be asked to provide proof of purchase at the customer service desk. Don't forget, this is not a complete list just the tip of the iceberg. https://www.eventbrite.com/support/ Eventbrite makes event planning and management as simple as possible, while at the same time offering customization and extra features for those who want them. Click Save & Continue, and you'll be brought to the event editor. Their fees are high, sometimes 15-20% depending upon your ticket price. Declined charges may show as pending but should disappear within 5-7 business days. [18], On August 23, 2018, the company filed for a $200 million IPO. Click Manage Subscribers. It lists their email, get chat, call center, and community media share contacts, as well as its knowledge base and legal contacts. This brought their total funding to $334 million. I printed both and gave one to a friend. We are here to help you. [11] The acquisition was meant to strengthen Eventbrite's position in the live music market, but according to observers, executives were still struggling to integrate Ticketfly as of 2019. WebSan Francisco. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. All kinds of the products in Eventbrite on Cyber Monday will be discounted, and may even offer sitewide discounts and other Eventbrite Promo To get started, go to your event dashboard and select Emails to attendees (under Manage attendees). They had agreed on our festival to payout daily leading up to the event but changed their mind when COVID hit (to hoard cash and save themselves while screwing their event organizers.) LiveAgent help desk solution has the fastest and easiest implementation and we have the awards to prove it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This amount is gross and includes their Service Fees, Payment Processing Fees, and tickets we refunded. WebLikelihood to Recommend. Search all your email inboxes. which events your friends are going to! We Are Old Dominion: Live From The Ballpark Tour You don't know what type of person will organize the event you paid for. Face off with Britelings in our arcade, or challenge us to a game of ping-pong. press@eventbrite.com. They emailed me back about 3 days later and basically said it wasnt their problem and there is nothing that they would do to help me, but that I am more than welcome to sell them to someone else. Find out what makes LiveAgent such a great choice for many companies worldwide. [14], In August 2018, Picatic, a Vancouver-based ticketing and event registration platform, was acquired by Eventbrite. However, your bank or credit card company may choose to either transfer the refund to an open account or issue you a check. The service charges a fee to event organizers in exchange for online ticketing services, unless the event is free. [8], In 2016, Julia became the CEO of Eventbrite, while Kevin took the role of executive chairman. The food was the worst ever and they ran out of vodka and other liquor even before midnight.
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