BBB Business Profiles generally cover a three-year reporting period. At 1:00 am ****** time, my son was sitting in the hotel lobby with no room. It sounds like the culinary experiences added a wonderful dimension to your journey, allowing you to savor the authentic flavors of Italy. "I feel like I ran a marathon without my consent," he said. Fly Rights | US Department of Transportation 24-hour Emergency Assistance. Flexible Options | EF Educational Tours EF Study Abroad EF Explore America EF Tours for Girls EF Educational Tours US EF Ultimate Break EF Gap Year. *********** are not guaranteed on tour and bus rides from the city center to hotels are common on our tours. All of this with ZERO communication from EF Tours. (Youre going on an amazing adventure, after all!). Air travel: Hundreds of Sunday flights have been canceled out of San Diego International Airport, according to FlightAware, which tracks airline traffic. New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. Hinterhaus/Getty By Lindsay Rogers @lndsrgrs August 13, 2023 at 9:26 PM PDT. Hurricane Hilary: Flights canceled, beaches, zoo closed - The San Diego The world leader in international education. Have any advice to share with other travelers? "They had probably eight check-in desks open, and we had all of them taken up at the same time," Boffone said. Our students tour guide was so personal and courteous. Protection for your belongings Eligible consumers in Massachusetts have until Sept. 30, 2022, to connect with EF Tours and request a refund from the company. Shame on this company for the shady business practices- the girl when I called to cancel the trip confirmed I got my money back, the agent I spoke to prior to signing up- assured me the travel protection would get me my money back. I had travel protection for a reason, was assured that I could cancel at anytime for a full refund less the travel protection. FAA pauses flights as East Coast storms disrupt travel We use dedicated people and clever technology to safeguard our platform. A shame.thank youGwen Snyder. Her itinerary, booked through Expedia, included several airlines. I asked for the money to be transferred to the other girls that were going as I was promised via email from my tour guide. Within 30 days I was told that 4 girls dropped out of the trip. Coverage for baggage in cases of theft or delay. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. He enjoyed the tours and museums and the food, he said was excellent. I cannot tell you how terrible the entire trip was. In looking at the itinerary I would suspect the below as part of the claim and for EF to compensate for the lack of hotel room my son was provided. Due to airline cancellations, the trip was delayed and did not begin until 2 days prior. About Careers Media center Right Size Advantage Corporate partnerships. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. All activities extremely fun and lots of learning. The Global Travel Protection Plan includes:*. - InsideHook Travel | January 4, 2022 5:45 am Bumped From a Flight? Risk-Free Enrollment Period Liability Coverage. Booking Conditions vary per season. Reload the page and repeat your search. I was so impressed with the amount of communication and calls I received reassuring me, and therefore my travelers, that EF was our watchdogthat they had our backs, and they had contingency plans for everyone., EF is amazing, and I trust them completely! Emergency evacuation coverages Thank you for recommending both the tour and EF Educational Tours your continued support means a lot to us! I had a wonderful time and the tour was fantastic!! THIS CLEARLY VIOLATES ************************ Act Section 5, and ******** Rev **** ******. I also also listed the policy below. Regarding the actual tour, it was a hit. -2 hotel nights -2 dinners -2 days of bus expenses -2 days of tour guide expenses -ticket cost for ************** I would like some communication and refund. Why? When I ask for refund they are saying 50% can be cancellation and they will refund me only 50%. BBB is here to help. Our top priority is to ensure the safety and well-being of our travelers, and we understand the importance of clear and timely communication in such situations.We were working closely with the group leaders to address the challenges faced during the return trip, and ask them to communicate with travelers as they have the most up-to-date information and know it can be an ever evolving situation. From Tokyo, the group would take a long-haul flight to Dallas and make a final connection to Houston. Our girl scout troop paid ****** per girl to sign up for a trip. Coverage and Policy Flexibility | EF Educational Tours 100% worth it. EF amended its traditional travel voucher terms to create the COVID-19 Future Travel Voucher for travelers who had a tour program originally scheduled to depart on or prior to September 30, 2022. Published: 3:43 PM CST December 29, 2022 Updated: 10:05 AM CST January 6, 2023 Thousands of holiday travelers were stranded in late December amid a wave of canceled flights, the majority of. EF Tours booking conditions for student travel Amazing trip to Switzerland and France with 10 of my students and 7 parents. I literally would've sent my kid, had I known I wasn't going to get my money back either way. we spent 3 hours a day on a bus vs being able to see more sights in the city, 2. breakfast and dinners were TERRIBLE one evening the dinner provided was basically inedible.then, 3. hotel staff left and we did not have access to food or clean water. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. I am unable to find your account as you have provided the tour number and not the account number. We're glad your tour director and accommodations met your expectations. In terms of rooming, students can be roomed in hotel rooms with twin bed, double beds, and in some cases cots depending on the room configurations in each hotel. PDF General Terms and Conditions TOUR INCLUSIONS DETAILS - NSHSS Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. They assured us that the trip was NOW cancelled, and that those funds should not be taken out of our account and IF they happen to process thru, we will be refunded the full $563. Were always here to talk through your options in more detail or work through specific situations. The revised tour must depart within the date range that<br /> Thank you for reaching out! If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. EF Education First is a family owned and operated company, founded in 1965 with the mission of opening the world through education. Now that everyone is home, they're exhausted, Boffone said. I was assured that the amount would be repaid, however, and unfortunately, we have not been reimbursed. They are located on page 19 of a book, buried deep on the webpage. Hilary Brings Major Flooding To Southern California | Weather.com I have not heard from the business in response to my complaint. Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. And I still don't get my money back, I feel lied to, and cheated. tour. *Tour prices are per person, before flights, and based on two travelers per hotel room on select departure dates. I am amazed how grown adults are taking funds from only a 30 day sign up. Guided Tours & Group Travel Tours | EF Go Ahead Tours Can you provide the traveler's name and account number. It's that easy! Group Leader Bobby M. has some great tips for keeping spirits high even when flights are grounded. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. They also facilitate communication between travelers and families in the event of an emergency at home. Risk-Free Enrollment Period Terms Safety First Program Provided to all groups This program was created to provide the safest possible tour experience for our customers. I was so anxious because it was a rescheduled trip and he left the day after for school but was so worth it. For over 55 years, EF has helped people see new places, experience new cultures, and learn new things about the world and about themselves. Your cash refund option remains available to you as well up until 110 days prior to departure from rescheduled depart date as well. If your reason for cancellation and documented proof is approved, the insurance company will reimburse you the cancellation fee withheld from EF. We're delighted to hear that you enjoyed your 15th EF tour and found the itinerary to be amazing, combining both lesser-known towns and popular destinations. What teachers are saying. (Getty Images) Has your flight been. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. Travelers whose tours were rescheduled or postponed or who opted not to travel based on COVID-related concerns were eligible to receive a COVID-19 Future Travel Voucher. Altogether, he posted six videos, which gained nearly 2 million views. The $190 withheld you are referring to is the cost of the Global Travel Protection which is fully non refundable once purchased by EF. Explore Trips | Fun, Affordable Group Travel | EF Ultimate Break EF kept us organized and made it easy to know what task we need to complete for our sons trip. The first hotel me and one of my travel companions paid to be together and were then told we had to room with a third person. If you have already booked your future tour program by redeeming a previously issued COVID-19 Future Travel Voucher, your account is granted additional flexibility. Trip Cancellation coverage EF tours needs to be charged with child endangerment charges and I will be consulting a lawyer to do that. NBCUniversal, Inc. Several families told NBC Bay Area they couldn't get all of their money back from EF Tours. - The schedule was intense and hurried constantly. It also takes into account the cost of the services for your tour that begin before you even sign up. Tour cancellation coverage The Travel Protection plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel from tour due to reasons of serious injury or illness requiring hospitalization, financial hardship . Individual Coverage Both groups flew from Osaka to Bangkok where they all had a nine-hour layover. In a statement sent to Insider, an EF Tours representative said, "We regret that the group's flights were disrupted due to what appears to have been a booking miscommunication between American Airlines and Japan Airlines. Well guide you through the process. Jarvis and Rocky made their trip extra special! General Liability Coverage 5. The airline is contractually obligated to get their passengers to their final destination. I have pictures and videos as well. Not only did my kid miss out on the trip, she could've gone at this point since apparently you're crooked company is refusing to give me money back. Both groups arrived home at about 5 p.m., on Monday 48 hours after leaving Osaka. Great memories. Share them with us on Facebook. He could have been abducted, injured, taken advantage of, and no one would know because he is a child who was left unsupervised. Verification can help ensure real people write reviews about real companies. I realize that weather played a factor in her flight from ******* back to ************, ******** being cancelled but she and her entire group wouldnt get another flight out until the next night (Sunday). Additionally, the enrollment fee and the the Global Travel Protection Plan Plus is non-refundable was purchased. Get information on student travel policies, payment plans, and travel coverage at EF Educational Tours. If your browser doesn't ask your location and your city still doesn't appear, try these steps: EF Educational Tours has {1} locations, listed below. Then we set sail on the most disgusting cruise ship through the ***** islands. June 21, 2023, at 3:45 p.m. | Flight Canceled or Delayed? Then when I lost my job, and I called to cancel the trip, again I was told I was getting 100% of my money back, approximately **** dollars, minus the "travel insurance." 5. We spent more time traveling to/from than in the city itself. Most of the delays are Southwest Airlines . Delta Air Lines has 100 cancellations, roughly 3% of its schedule, and another 325 flights were delayed Tuesday. At least if she would've went, I can say she got the experience, but no- I had to cancel because I lost my job, and she was bummed out but understood. COVID-19 Future Travel Voucher Holders Boffone said their original American Airlines flight reservation was from Osaka to Tokyo. She was knowledgeable and helpful and really made sure students were safe. Cost: $540* ( 9:35 p.m. Please select the region that you would like to explore today. 07/26/2023 Complaint Type: Problems with Product/Service Status: Resolved Our girl scout troop paid ****** per girl to sign up for a trip. Out of 9 days 5 were spent in airports, another 1 on buses, and only a very limited amount of time on actual tours and sightseeing. Speaking to Insider, Trevor Boffone, a Carnegie Vanguard High School Spanish teacher, shared the story of how the group's journey home turned into a four-flight ordeal that took 48 hours. *********************************************; Deceptive business practices. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. Please help us getting the full refund. A Week in Greece: Athens, Mykonos & Santorini, The Greek Islands: Mykonos, Santorini & Crete, Highlights of England, Scotland & Ireland. A flight board displays a cancelled flight at Logan International Airport, Wednesday, Jan. 11, 2023, in Boston. ET) Hundreds Of Flights Canceled. Use it to relax before your next flight. In regards to the insurance claim, once you've submitted your claim along with your flight delay letter (you can get this from your Group Leader ********************), Seven Corners, the insurance company, will reach out to us directly to get the information necessary for the trip interruption reimbursement. His safety is my number one concern, the rest of my complaints are about EF customer service telling me to download a tracking app to know where he is, that is absolutely wrong answer to give to a concerned parent. Email this Business. Based on this clear violation of the law, you are required to return 100% of the fees IMMEDIATELY. Familiarizing yourself with these airline policies can pay off . That doesnt even pay for the gas it took to go pick her up and flights anywhere arent that cheap. Companies can ask for reviews via automatic invitations. Thats why we travel thoughtfully, with a customized approach to every country, itinerary, and group. All prices are only valid for the duration of this browsing session. You will have to file a claim and if approved, they will reimburse you directly. Unless you are EXPLICITLY communicating these fees to consumers, you are INTENTIONALLY being deceptive. We were then told our room would be cleaned for us. Tropical Storm Hilary prompts flight cancellations, park closures Please note: These programs apply to tours departing October 1, 2022 or later. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. Prior to signing up for the trip, after the parent meeting at the ************ I directly called EF Tours to confirm that if I booked the trip, it was fully refunded- minus the travel insurance protection that I was purchasing, and was told 100% yes. Two students traveled without parents, we all took care of each other. They want to blame American Airlines, fine, but were a week past the trip end date and still no communication. Were doing everything we can to make planning for the future as flexible as possible. Policy terms, conditions, and exclusions apply. We deeply regret the inconvenience and frustration your child experienced during the return journey. Our On-Tour Support Team is available around the clock. 2 Education Cir. A refund is not due. From our groups who are currently out on the road to those who are just beginning to plan their tour, were committed to making sure all our travelers feel safe, supported, and confident every step of the way. EF Educational Tours Reviews | Read Customer Service - Trustpilot May 15 and beyond: Cash refund option equal to all monies paid to EF, less $500. EF will make every effort to accommodate revised tour requests. There is no documentation that we were explicitlyshown these policies or notified of these fees. In the window that pops up, make sure Location is set to Allow or Ask. Mass. Attorney General Secures $1.4M More in Refunds for - NBC Boston Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. Shameful. Our On-Tour Support Team is here to offer advice and help you navigate any issues that come up during the rebooking process. Flight cancellations: Tropical storm Hilary snarls air travel - CNN Please visit this link to file (****************************************) and provide the Flight Delay Letter provided by EF to your Group Leader. How to Deal With a Travel Delay | EF Go Ahead Tours We felt well informed before and during the trip. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. The group had finished a nine-day tour of Japan hosted by EF Tours. Please submit any out of pocket expenses made due to the delay, if applicable. Prior to tour, we ensure our health and safety standardscan be met in the places we travel to. We were provided as a group documents for an insurance claim but were not given the amounts to file with the claim. What a scam. Illness and accident coverage Revised tours must depart within one year of the original tour. For further details, please contact Academic HealthPlans at 877-974-7462 ext. Top deals The Greek Islands The video went viral, gaining 1.6 million views since it was posted on Sunday. 298 total complaints in the last 3 years. You can find EF's standard cancellation policy in the Booking Conditions, that were signed upon enrollment at www.eftours.com/bc. While I feel bad for all of the teachers, students, and families affected by these travel bans, I have full faith EF is doing all it possibly can., I cant think of a single thing that EF could have done better under these circumstances, and my travelers seem to agree with me. (800) 597-0350. Business hours. Speaking to KHOU, Carolina Escobedo, a student on the group said, "Honestly, I didn't believe it at first. We booked a tour with EF through my sons school in August 2022 to **** and ****** and just returned yesterday. This was my 15th EF tour. If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness.
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